Important Notice: Please Read Carefully Before Utilizing Our Service

Muscash offers its services to users (hereafter referred to as “you,” “customer,” “user,” or “account holder”) in accordance with the terms outlined in this agreement. This document constitutes a legally binding contract between you and us when you register and utilize Muscash services. If you are under the age of 18, you are prohibited from using our service.

Section A: Definitions

1. The Service: “The service” refers to the services provided by Muscash for user use.

2. The Customer: The customer is required to Create an account with us before submitting an application through the company’s website(www.muscash.info) in the prescribed form to use the Muscash account and service.

Customer must ensure and pledge not having any accrued interest/loan from any other financial service provider’s before applying or create an account with us.If this not the case,we reserve the right,at it’s sole discretion to reject such an application.

Customer must ensure to borrow according to their income standards to avoid further penalty charges/repercussions for delayed repayments or default/breach,as we may not wish to deplete you financially.

3. Customer/User/Account Holder: A customer, user, or account holder is an individual who holds a Muscash account and has opted to avail our services in accordance with this agreement.

4. Your Account or User Account (Muscash Account): Your account is an account maintained by the account holder in Muscash Limited.

You’re required to create an account with us in order to gain access to our services and you must grant us authorization to collect and utilize information as described in our privacy policy.By using the service, you consent and authorize the collection and use of personal information in accordance with the privacy policy.

Section B: Accuracy of Your Information

• you represent and warrant that all the information (including documents) you have given to us in connection with application is correct,complete,truthful and not misleading (if this is not the case,you may be personally liable with a penalty charge.
• you confirm that you have the full authority to provide account data,including your accurate personal information as requested related to your designated emergency contact.
• you authorize us to verify any of your information given to us or your credit standing from anyone we may consider appropriate(such as authority or credit reference agency),prior to providing any service to you in connection with the application (including loan processing).
• You acknowledge that approval and disbursement of money to your account will occur in less than 24hrs,after a thoroughly verification of your personal details and documents you have provided to us.
• Note that,we may Approve or decline your application without giving you any reason for doing so.if this happens,no contractual relationship arises between us and you.
• you consent to us contacting you at your physical,e-mail addresses and registered phone numbers you have provided to us, contacting you through WhatsApp or any application or video channels for verification/authentication for entering into an agreement or to give you information on other products and services that our company may offer.
• The borrower confirms that he/she is actively employed and is at work attending to all his/he normal duties on the date of signature of this agreement.
• The borrower hereby declares and warrant unto and in favour of the lender that he/she is gainfully employed either by government/a well known reputable NGO.

Section C: User Responsibilities

The user hereby makes the following representations, agreements, warranties, undertakings, and covenants with Muscash:

1. The user shall ensure timely repayment, on or before the due date, of all amounts payable to Muscash in connection with any financial or service transactions initiated by Muscash or the use of the Muscash account, as and when required.
2. In relation to the user’s utilization of Muscash’s financial services, the user commits to:

i. Not impersonate any person.

ii. Comply with all applicable laws, statutes, rules, permits, ordinances, and regulations in effect at any given time.

iii. Refrain from posting false information or engaging in deceptive practices on the website or in connection with any financial or service offerings provided by Muscash.

iv. Not employ the Muscash website for any illicit activities, including but not limited to money laundering, terrorist financing, or any other criminal activities.

v. Abstain from using any automated devices, such as robots, spiders, site search engines, or other manual or automatic tools or processes, to collect, index, or scrape data, or to replicate the navigational structure or presentation of Muscash or its content.

vi. Neither directly nor indirectly link to any other websites.

vii. Ensure that no third party is engaged in the aforementioned restricted activities on their behalf.

Section D: Finance and Service Charges

• you acknowledge that you have applied for a loan from us in the aforementioned amount(capital).

• you acknowledge that you are lawfully indebted unto the favour of a lender for repayment of loan with interest and that capital shall be disbursed at the discretion of the lender through electronic transfer to borrower’s bank account ewallet or registered mobile number you have provided.

• The borrower acknowledges that no deductions or repayments maybe withheld or postponed for any reason whatsoever.

• Deductions or repayments from the borrower’s shall be made on the due date or any other recumeration each month commercing from the date reflected in the schedule until the whole amount is payable by the borrower to lender(inclusive of capital,interest and fees)has been repaid to lender in full.

• The borrower is obligated to settle the outstanding balance in full by the due date. Failure to do so will result in an additional 3.5% interest rate being imposed weekly on the outstanding balance, in addition to the standard interest rate.

• Muscash charges a disbursement fee depending on the transfer amount being charged.transfer fee shall be deducted from the loan amount you request for upon loan disbursal to your account. (loan amount-disbursement fee/transfer amount=disbursed amount).

Section E: Payment Default and Breach

In the event of a material breach by the user of any of these conditions, Muscash reserves the right to take the following actions:

1. If the user fails to comply with or secure compliance with the terms and conditions of a notice served by Muscash, Muscash may immediately cancel the entire amount of any and all finances made available to the user and demand immediate repayment in full of the outstanding balance in the operative account. In such cases, all accrued interest charges against the user shall become immediately due and payable. Additionally, Muscash may temporarily or permanently withdraw, suspend, or terminate the user’s access to and use of Muscash services.
2. The lender shall be at liberty to submit the default case to CRB(credit reference bereau) which may result in your credit rating to fall.the implications of the action is that,you maybe disadvantaged at the time you will need to borrow money from anywhere else.according to bank of Zambia,you maybe blacklisted if you fail to repay your loan within 60 days.
3. In the event the debt goes beyond 60 days,Muscash may initiate legal proceedings against the user, including actions to recover and seek reimbursement for all costs or penalty charges(including but not limited to legal costs) incurred with an addition of 20% interest rate as a result of the breach.
4. The user shall be liable to pay all reasonable costs, charges, attorney’s fees, and expenses incurred by Muscash in enforcing its legal rights and the terms and conditions of this agreement, where applicable.
5. Upon the occurrence of a default by the user and during its continuation, Muscash is hereby irrevocably and unconditionally authorized by the user, at any time and without providing any further notice, to the fullest extent permitted by law, to recover the outstanding amount by issuing auto-debit instructions from any of the user’s mobile wallet accounts (if held by Muscash), any of its affiliates, or any partner bank, without requiring additional directions or permission from the user.

Section F: Account Termination

Muscah reserves the right to terminate a user’s account, with or without cause, at its sole discretion. Termination may result from a user’s violation of these terms and conditions, fraudulent activities, or any other reason deemed appropriate by Muscash. Upon termination, the user shall immediately settle any outstanding balance and cease all use of Muscash services.

Section G: Governing Law

This agreement shall be governed by and construed in accordance with the Laws of Zambia. Any disputes or legal proceedings arising from this agreement shall be subject to the exclusive jurisdiction of the courts in Zambia.

Section H: Amendments to Terms and Conditions

Muscash reserves the right to modify or amend these terms and conditions at any time, with or without notice to the user. It is the user’s responsibility to review the terms periodically. Continued use of Muscash services after the modification of these terms constitutes acceptance of the revised terms.

Section I: Entire Agreement

• This agreement, including any attached privacy policy and other related documents, constitutes the entire agreement between the user and Muscash and supersedes all prior agreements, representations, or understandings, whether oral or written.

• you declare that you have read and understood our clients terms of use & privacy policy or our online T&C’s and all other applicable documents refered to in part A and B of our clients T&C’s forming our financial service agreement which are provided on Muscash website (www.muscash.info).

• in particular,you understand that entering into our service agreement you indemnities,authorize,consents and agree to limitations on our liabilities.

Section J: Privacy Policy

a) Preamble:privacy policy is governed by data privacy and protection legislation enacted in Zambia; the data protection act No.3 of 2021, the electronic communication and transaction act no.4 of 2021 among others. The privacy policy will define how muscash finance will handle and deal with personal information including sensitive personal data or information accessed / generated during the provision of its services.

b)Consent:By visiting the website http//muscash.info (website) or web application or accessing the services provided by us, you agree to be bound by the terms of service and privacy policy of our company.

c)Warning:If you do not agree to this privacy policy /any part, thereof, please do not use or access our services.it is important that you Read the privacy policy carefully because any time you use our services,you consent to the practices / policies that we have set in this privacy policy.

d) Collection of Personal lnformation:this means any personal information that can be collected and used by itself to identify/locate a person or can be used with information available from other sources to identify an individual from the information that you provide when requesting for a purchase, product or service.use our service setup a user account or otherwise interact with us or provide information which include; full names,email,NRC,registered phone/mobile number,T-pin, nationality, occupation and relavant documents we may request for.we collect information when a client register and create an account with us or when a client submit their information when filling in an application form.the information we collect from you will be used to allow us perform the following;

• ensure or verify your identity depending on the information you have provided to us,to avoid any fraudulent activities.

• Communicate with you and process your request.

• mprove our website content and layout.

• We use your information to provide services and manage your accounts and Respond to any inquiries, comments or concerns regarding our services.

• Exercise company legal rights for the protection of its interest.

e)Disclosure:We will not voluntarily disclose your personal information to any third party and in exceptional circumstances, we may do so if we are required by a court order, by government authorities by law enforcement authorities / by other legal processes where it becomes necessary to do so to protect the rights or property at Muscash finance limited.

f)Tracking and Cookies:‘’cookies”are a small piece of text file transferred by a web server to user’s hard drive and thereafter stored on their computer.the types of information a cookie collects include the date and time user’s visited their browsing history,preferences and surname.muscash shall therefore use cookies to manage our users sessions and store preferences,tracking information and language selection.cookies maybe used whether customers register with us or not.

g) Security: it is your responsibility to ensure that any user ID or password used by in connection with this site or the local sites or any service provided by means of this site is kept secure,and that no person or entity other than you obtains access to that user ID and or password,including logging off from any local sites securely to prevent any unauthorized access to your confidential information.

h) lnformation and Data Protection:Personal data may be transferred to,or stored at a location outside of your country of residence which may not have data protection law.the security of your personal data is lmportant to us and Muscash has technical and organisational security measures in place such as data encryption,to safeguard your personal data when using external service providers,we require that you adhire to security standards mandated by us.we may do this through contractual provisions, including any required by a privacy regulator and oversight the service provider,regardless of where personal data may be transferred,we take all steps reasonably necessary to ensure that your personal data is kept securely.